Zyla
Founder · Product owner · Backend architect
Timeline2026 — Now
In development
In active development · Core backend architecture underway
An omnichannel AI customer-support platform that helps businesses serve customers consistently across Telegram, Instagram, Discord and website chat—from one intelligent operating layer.
Architecture & implementation
- Architected a business-scoped backend with Django and PostgreSQL, modelling organizations, channel connections, customers, cross-channel identities, conversations and attachments.
- Built a reusable Graphene-Django GraphQL foundation with Relay-style connections, cursor pagination, filtering, sorting, coded errors and field-level permission enforcement.
- Created a provider-neutral AI layer with OpenRouter and Pydantic, including multimodal message schemas, structured tool calls, provider error normalization and model capability configuration.
- Designed per-model token usage, generation time, cost and pricing records so AI interactions can be measured and billed accurately as the platform scales.
- Modelled business knowledge bases, channel-specific customer identities and identity merging to preserve useful context across every customer touchpoint.
- Realtime roadmap: streaming responses through SSE, live conversations over WebSockets with ASGI / Django Channels, Kafka, background processing, and MCP-based tools to communicate with online shops, and external integrations.


